Datenschutzrichtlinie

Last Updated: 2024

At Reconnect Island Resort, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, make a booking, or stay at our resort.

1.1 Personal Information

When you make a booking or contact us, we may collect:

• Full name and contact details (email address, phone number, mailing address)
• Passport information and nationality (required for accommodation registration)
• Payment and billing information
• Dietary restrictions, accessibility requirements, and special requests
• Travel dates and accommodation preferences
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy below)

1.3 Guest Reviews and Content

If you submit reviews, photos, or other content about your stay, we may collect and display this content on our website and social media channels with your permission.

We use your personal information for the following purposes:

• Booking Management: Process and confirm your reservations, send booking confirmations, and manage your stay
• Communication: Respond to inquiries, provide customer support, and send important updates about your reservation
• Service Delivery: Accommodate special requests, dietary requirements, and accessibility needs
• Payment Processing: Process payments and prevent fraudulent transactions
• Legal Compliance: Meet Indonesian accommodation registration requirements and maintain records as required by law
• Marketing: Send promotional offers and newsletters (only with your consent, and you can opt out at any time)
• Website Improvement: Analyze website usage to improve our services and user experience

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Booking Platforms: Online travel agencies and booking platforms through which you made your reservation
• Payment Processors: Secure payment gateways to process your transactions
• Transport Partners: Boat operators and ground transport providers for airport transfers and island access
• Technology Services: Website hosting, email services, and customer relationship management systems

3.2 Legal Authorities

We may disclose your information when required by Indonesian law or to:

• Comply with legal obligations and government requests
• Protect our rights, property, and safety or that of our guests
• Respond to emergencies involving guest safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical documents containing guest information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Booking Records: Maintained for up to 7 years for tax and accounting purposes
• Guest Registration: Kept as required by Indonesian immigration and accommodation laws
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 24-36 months

You have the following rights regarding your personal information:

6.1 Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

6.2 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

6.3 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the unsubscribe link in any promotional email or contacting us directly.

6.4 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

To exercise any of these rights, please contact us at hi@reconnect.id

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

7.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Track your browsing to show relevant ads on third-party platforms
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites (e.g., booking platforms, social media, review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

As an Indonesian business, your information is primarily stored and processed in Indonesia. When we work with international service providers (e.g., payment processors, booking platforms), we ensure appropriate safeguards are in place to protect your data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised Last Updated date. Significant changes will be communicated via email to registered guests.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Reconnect Island Resort
Buka Buka Island, Togean Islands
Central Sulawesi, Indonesia

Email: hi@reconnect.id
WhatsApp: +62 851-9000-8518

By using our website, making a booking, or staying at Reconnect Island Resort, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.